Refund policy

At BRND, we stand by our Perfect Fit Promise we offer a 30-day, no questions-asked, money-back guarantee without any questions on full price products.

 

You can try our Shapewear-Inspired Athleisure risk-free for up to 30 days with the tags still on, and if you're not completely satisfied with the fit, we'll gladly provide a full refund & pay for the return shipping! - There's a reason we promise a Perfect Fit 🤍

 

To be eligible for a return, your item must be in it's original condition - unworn, unused, with tags, and in the original packaging. You’ll also need the order number or proof of purchase. 

To initiate a return, simply contact us via email at Support@brndactive.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return or exchange questions at Support@brndactive.com or through Instagram @brnd.au

 

Exchanges

 

As part of our perfect fit promise, all exchanges are free and you have 30 days to request an exchange. We want you to have the Perfect Fit! 🤍

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at Support@brndactive.com